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FAQ

General questions

1. What is League of Slots?
League of Slots is an online casino with decades of experience in the iGaming market that guarantees top-quality online gaming fun. Thousands of regular customers choose us for their entertainment needs. Here, you can find your own favorite slots in a welcoming atmosphere, savor the sweet taste of victory and experience the electrifying rush of betting!
2. How do I register?
To register, simply press the “Registration” button at the top of the website, enter a valid email address, and come up with a password you’ll need to access your account. You can also sign up via one of the available social networks. It’s as simple as that! You are now the proud owner of an account on the website and can start playing, winning, and bringing home the big bucks!
3. How do I log in to my account
If you have already registered on our website, you can log in by pressing “Log in” and then entering your email address and password. If you registered via a social network, simply press the corresponding icon. Be aware that your account on our website is linked to your social media account.
4. How do I play on the website?
To start playing for real money, you simply need to register or log in to your account, make a deposit, then point your cursor at a game that takes your fancy and press “Play”. If you want to play for free, you can pick a game and press “Demo”.
5. How do I change my email address?
You can pnly change the email address associated with your profile by contacting the customer support team.
6. Do I need any documents to play on the website?
In accordance with our Terms and Conditions, the casino’s administration may request documents to verify your identity. This is a simple process and you only have to complete it once. If you are unable to provide these documents for any reason, the company may suspend all activity on your account until your identity can be verified.
7. How do I find my favorite game?
You can use the handy search function at the top-left of the homepage, in the menu panel. As soon as you start typing in the name of a game, the system will automatically show you a list of matches, which is useful if you can’t remember the full name of the game.

Deposits and withdrawals

1. How do I make deposits and withdraw my winnings?
To make a deposit, you need to head to the Checkout window, then select “Deposit”, choose the payment system that’s most convenient for you, and then enter the amount you want to deposit and the necessary information. The, press “Pay”.


To make a withdrawal, all you need to do is head to the “Withdrawal” tab, select the payment system you want to withdrawal to be made to, and then enter the required amount and the necessary information.
2. What is the minimum deposit amount?
The minimum deposit amount is 1 USD from any payment system.
3. What is the minimum withdrawal amount?
That depends on the payment system you want to withdraw the funds onto. If you want to withdraw your cash into an e-wallet, the minimum withdrawal amount is 2 USD .
4. I’ve made a deposit, but the funds haven’t appeared on my account. What should I do?
It may take up to an hour from the moment a withdrawal is made for the funds to appear in your account. If, after an hour, the funds have still not appeared in your account, please contact the customer support team by pressing the relevant button at the bottom of the page. Our specialists will help to resolve this issue as quickly as possible.
5. How long does it take for winnings to be paid out?
That depends on the amount being paid out. Payout requests for up to 199 USD can take up to 3 working days to process. However, we always aim to pay out winnings as quickly as possible.


Payouts may take longer for the reasons described in our Terms and Conditions.
6. I made a withdrawal request, but the funds are still in my account. Why is that?
The funds are not frozen or debited from your account when you create a whithdrawal request. You can continue playing with them. However, we recommend keeping an eye on your balance as you go, as if it drops below the amount you have requested to withdraw, your request will be canceled.
7. Why am I seeing the error message “Insufficient funds in your account” when I try to make a withdrawal?
This message appears if your main balance is below the minimum amount required for the payment system you are using. Another reason could be that you are trying to create a duplicate withdrawal request (the total withdrawal request amount must be equal to the amount in your account).
8. Why do i need to wager my deposit?
The casino has a rule in place which stipulates that any funds need to be wagered before they can be withdrawn. This stops the casino being used as a currency exchange. All deposits have a x1 wagering requirement applied to them.
9. I made a withdrawal to my bank card. The funds have left my player account, but haven’t appeared on my card. Why is that?
This is because once the funds have been debited from your player account, it can take up to 5 days for them to appear on your card, as the transaction needs to go through a processing system. This is the maximum amount of time it can take. Generally, the funds will arrive on your card much more quickly.
10. How do I cancel a withdrawal request?
You can cancel a withdrawal request by going to the Withdrawals tab in the Checkout.
11. Is there any way to speed up a withdrawal request?
There is no way to do this, as all withdrawal requests are processed in the order they are received. However, every withdrawal request is processed as quickly as possible.
12. Why has my withdrawal request been broken up into several separate payments of to 1 000 USD ?
This is the limit set by the payment system being used to process the payment. If you make a request to withdraw more than , your withdrawal will be broken up into several withdrawals of and the remaining amount. There is, however, no limit on the amount you can withdraw from your account. The time frames for withdrawal can be found on the website.
13. Why am I being charged more than the amount I entered in the Checkout when making a deposit?
Neither we, nor the payment system, charge any fees for withdrawals. Any additional amount being charged is the conversion difference. When you make a deposit, the transaction goes through a processing system where the funds are converted into the relevant currency and then sent to your wallet/card. As a rule, the exchange rate for wallets and cards is higher, which means that you will be charged more. This is the conversion difference.
14. Why are deposits processed instantly, whereas I have to wait for withdrawals?
When you make a deposit, the procedure is carried out automatically, which allows it to happen instantly.

For withdrawals from the casino, each request is reviewed manually by one of our specialists, in order to ensure that everything is in order and to reduce the risk of fraud.

Promotions and bonuses

1. What are bonus points?
These are special units given out as a reward which can only be used on our website. These points are credited automatically while you are playing any slot game. All you need to do for the points to be credited to your account is place a bet. Once you have collected the required number of bonus points, you can exchange them for real funds at the exchange rate offered. Furthermore, the more points you have, the higher your status with the casino, which opens up a whole world of privileges and possibilities to you.
2. What is a bonus?
A bonus is an extra amount of money to be used in games that is credited to you as a gift from the casino. If you want to withdraw your bonus funds, you need to wager them. You can earn bonuses in a variety of offers, which the casino runs both on a regular basis, and on special occasions. We also recommend that you keep an eye on newsletters from the casino, as they often contain enticing offers.
3. What are wagering and redeeming?
Redeeming a bonus means fulfilling the terms of a bonus offer in order to be able to withdraw the bonus funds you have earned as a prize. Wagering means placing the required amount in bets in the games, regardless of whether these bets win or lose (every spin of the reels using real money counts). Every bonus has a specific wagering requirement, which is the number of times you need to multiply the bonus amount by to calculate the amount you need to wager in order to redeem the bonus.

There is a limit on the amount of each stake that counts towards wagering requirements according to your level:
• Newcomers and Amateurs: 20 USD
• Experienced : 40 USD
• Pro: 80 USD
• Master: 120 USD
• Legend : 200 USD
You can decline a bonus you have received at any time by clearing your bonus balance. To clear your bonus balance, you need to log in to your account and press “Clear bonuses”.

Please be aware that bets in the following games do not count towards wagering requirements: European Roulette, American Roulette 3D Classic, Lucky Sevens Blackjack, Oasis Poker Classic, Oasis Poker Pro Series, Baccarat 777, Russian Poker, Poker Teen Patti, Talismans of Fortune, Atlantis, Football, Courier Sweeper, Rock vs Paper, Bomb Squad, and Ace Round.
4. Which games can I place bets in to wager a bonus?
Bonus wagering requirements can only be completed in League of Slots slot games. You can only place bets in the following games using real money: European Roulette, American Roulette 3D Classic, Lucky Sevens Blackjack, Oasis Poker Classic, Oasis Poker Pro Series, Baccarat 777, Russian Poker, Poker Teen Patti, Talismans of Fortune, Atlantis, Football, Courier Sweeper, Rock vs Paper, and Bomb Squad. You cannot use bonus funds in these games and bets in them do not count towards wagering requirements.
5. What happens if I don’t redeem a bonus?
You can clear a bonus by going to My Bonuses and pressing “Cancel bonuses”. If you attempt to make a withdrawal and you have unredeemed bonus funds in your account, you will receive an error message informing you of this and will be unable to make the withdrawal. You can also contact the customer support team, who can clear your bonus at your request.
6. Where can I track my wagering progress?
You can find all information about your wagering progress and the amount you still need to wager in the “Receive winnings” section of the Checkout.
7. Do I need to keep wagering the bonus if there’s nothing left on my balance?
Wagering requirements are automatically lifted if your account balance reaches 0.
8. Do I need to redeem cash prizes from the Wheel of Fortune?
Any funds you win from the Wheel of Fortune are a bonus and must, therefore, be wagered. The wagering requirement for these funds is x20.
9. How are jackpots awarded?
If you are playing any game on the website and you land the largest winning combination, you will be instantly and automatically entered into a jackpot draw. Please note that landing the largest winning combination is not the same as winning a jackpot, which you may or may not win as a result of the draw. If you are a lucky winner, you’ll receive a notification on the website and our representatives will get in touch with you. Good luck!
10. How do I access a bonus sent to me in an email from ?
You need to follow the link in the email. Simply press the button in the email and you’ll be redirected to the website, where you need to make a deposit. Please note that in order for your deposit to count, you need to make it as soon as you’re redirected to the website. If you don’t receive the bonus, please contact our customer support team and they will help resolve the issue.

Technical issues

1. What do I do if I forget my password?
You need to press “Forgotten password?” and enter your email address you provided when you registered. An email will then be sent to that address with a form you can use to reset your password.
2. I haven’t received a confirmation email. What should I do?
First of all, you should check your “Spam” and “Promotions” folders, as the email may have been sent there by accident. If there is no email there, you can request another email in the “Profile” menu on the website. Please note that this email may take up to 30 minutes from the moment you register to arrive. If it has been more than 30 minutes, you should contact the customer support team.
3. When I try to open a game on my computer/laptop, the game doesn’t load and I just see a black/white screen.
If you are not using Google Chrome, you probably need to update the Adobe Flash Player plugin (you don’t need to do this in Chrome). You should also check your browser history for any updates and clear any temporary files, the cache and any cookies.
4. How do I clear the cache?
Google Chrome: You can clear the cache by simply pressing Ctrl+H. On the page that opens, press “Clear browsing data” and, once the new window appears, press the same button after checking “Cookies and other site data”. We strongly recommend selecting the “All time” time range option.

Mozilla Firefox: Press Ctrl+Shift+Delete. In the “Clear recent history” window, in the “Clear data” field, select a period from the list you want to clear your history for. Then, open the “Details” list and ensure that only the “Cached web content” option is selected. Press “Clear”.

Opera: Press Ctrl+Shift+Delete. In the “Clear browser data” window, define the period for which you want the browser to delete your data. Make sure that only “Images and files in cache” is selected and press “Clear browser data”.

Safari: In the browser menu, go to Safari → Settings → Advanced Enable the “Show Develop menu in menu bar” option. In the browser menu, go to Development and select “Empty cache”.
5. How do I update Flash Player?
Adobe Flash Player is a free program that allows you to see and hear visual and audio content. To update Flash Player, go to http://get.adobe.com/ru/flashplayer/ and press “Download”. Then, close your browser and install the program.
6. Can I clear my transaction history on the website?
There is currently no option to do so.
7. Can I delete my account?
Technically, we do not offer the option to delete your account. If you do not want to continue playing in our casino, you can stop visiting the website or contact the customer support team and ask them to block your account. You can unsubscribe from our email newsletters using the link at the bottom of any email you receive from us.

You can let us know why you have decided to leave us however you like; this helps us to improve the services we offer and to create a better user experience for future visitors to the website.
8. What do I do if I get a bonus or a free spin in a game and then the game freezes?
If this happens, please do not attempt to keep playing the same game. Contact the customer support team (Online support) and let our specialists identify the issue. They will draw up a request for compensation to be paid to you.

Please be aware that if you continue to play the game and contact the support team some time after the incident, it will be very difficult to identitfy when the error occurred. We would ask that you contact the team immediately after the incident so that they can resolve the issue as soon as possible.

Miscellaneous

1. I couldn’t find the answer to my question.
If you are unable to find the answer to your question, please contact us in any way that is convenient for you:

Email us at: [email protected].

Send your question to an operator from our customer support team by pressing “Online support”.
2. I want to earn bonus points. How do I do that?
We are always happy to offer our customers the very best, which includes bonuses to use in the games. Keep an eye out for our newsletters, as they often contain tempting offers, and our daily tournaments and regular lotteries mean there’s never a chance to get bored! You can always find more offers in the “News” section of our website. We also recommend adding your phone number to your profile, so that we can keep you in the know about the hottest bonuses on offer from the casino.